Terms & Conditions



Welcome to the Document XL Ltd Web Site ("www.documentxl.com"). Please read carefully our Terms of Business which governs your use of our Web Site.

By using this Site and placing an order, you are agreeing to them.



In the event of the purchaser’s order or invitation to tender containing special conditions they shall have effect only in so far as they are not at variance with the conditions of sale of Document XL Ltd (hereinafter referred to as “The Seller”) as specified below. By placing an order the purchaser is agreeing to the Terms and Conditions of Document XL Ltd.


Acceptance of orders

No contract shall subsist between you and Us (Documentxl.com) for the sale by it to you of any product unless and until we (Documentxl.com) accepts your order by sending you a VAT invoice.

Your order confirmation is for your convenience only and does not constitute an acceptance of your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time we (Document XL) send the email to you (whether or not you receive that email).

The Seller reserves the right to amend prices quoted between the date of acknowledgement and date of delivery according to any increase in costs unless the original quotation was submitted on a “fixed price” basis.

All dimensions and quantities stated in quotations, price lists, correspondence and catalogues are subject to variation without notice.


Cancellations / Returns

Orders cannot be cancelled nor goods returned except with the consent of the Seller and on terms which indemnify the Seller against all loss.

The Seller is under no obligation to accept return of goods supplied and credit the buyer except where goods are returned as being damaged in transit, or there is complaint as to the quality of the goods.

Goods not required must be notified in writing within 7 days of invoice and returned within 21 days of receipt, in original packaging and in re-saleable condition. In all other circumstances the prior agreement of the Seller must be received by the Buyer to the return of the goods.

Subject to 3ii) above special orders cannot be cancelled or returned.

We reserve the right to substitute goods within your order with goods of an equivalent nature (e.g. a blue folder for a black one). If you do not wish to accept the substituted goods then you must return them to us within 7 days of their receipt.



We will deliver your order within normal working hours within 1 business day from receipt of the order if we receive your order before 5pm.

If your order is received after 5pm, we will deliver the order within normal working hours within 2 business days.

If for any reason we cannot deliver your order within this time period we will contact you immediately to arrange a new delivery time with you. If for any reason we cannot deliver your order within our time period you may at your option cancel your order and we will provide you with a full refund.

Where delivery by instalments is specifically required by the purchaser, each delivery shall be deemed to be and treated as a separate contract and failure of any delivery shall not discharge the contract as to other deliveries.

The Seller shall not incur any liability or be responsible for loss or damage sustained by the purchaser arising out of or in consequence of any delay in dispatch.

Without prejudice to any other rights and remedies the Seller shall not be bound to deliver the goods unless the purchaser has paid all sums owing to the Seller on their due dates.

The failure of the Seller to deliver any of the goods specified shall invalidate the contract as to the remainder of the goods and the Seller shall be bound to complete the contract so far as it concerns the matter of the goods.

The Seller reserves the right to make a further charge unless otherwise agreed, for assembly and installation on site.

In the event of the customer being unwilling to accept delivery of any goods, we reserve the right to invoice the goods in full, such invoices to be payable as if the goods had been delivered, and to place any or all of the goods into storage and to charge all costs thereby incurred.


Title of Goods

The ownership of the goods will only be transferred to the Purchaser when the Purchaser has paid all amounts due to the Seller no matter on what grounds.

Until the date of payment the Purchaser, if the Seller so desires, is required to store the goods in such a way that they are clearly marked as the property of the Seller. The risk on the goods shall pass to the Purchaser at the time of delivery.

Upon delivery the goods shall be deemed to have been delivered complete and in good condition unless at the time of delivery it is noted on the delivery note that the goods are damaged and written notice of the damage is given by the Purchaser to the Seller within 3 days of the receipt of the goods.

In the event of the purchaser becoming insolvent or bankrupt or signing a trust deed or compounding his creditors or appointing a receiver or liquidator the Seller may at their option withhold all further delivery of goods and be released from this contract and any other contract between the Seller and the Purchaser without liability to the company in respect of such withholding of deliveries of release from the contract and without prejudice to any rights and claims the Seller may have against the purchaser in respect of deliveries already made.

If the buyer shall default in payment the Seller shall be entitled forthwith to enter any premises where the goods may be and repossess any goods which remain the property of the Seller.



No retentions or liquidation damages shall be allowed unless clearly stipulated by the Purchaser in his order or invitation to tender.


Payment Terms

"RRP" - any "RRP" used on this Site represents the manufacturers' suggested selling prices and may not be indicative of the prevailing selling prices at any specific time and place in your area.

"Our Price" - despite our careful attention to pricing, an item could be miss-priced inadvertently. If an item's correct price is lower than our quoted price, we will charge the lower (correct) amount and deliver the item to you.

 If an item's correct price is higher than our quoted price, Document XL Limited shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

However, we might at our discretion decide to honour the lower (incorrect) price and send the item in order not to cause you inconvenience.

You "Save" - all references to your "savings" on this Site are based on your average savings relative to the "RRP" excluding the VAT calculation.


Payment Terms

No discounts other than shown on the face of the invoices shall be admissible.


Where deposits are required orders will not be processed until the payment thereof has been received in full.

All furniture orders are treated as special orders and cannot be cancelled once signed agreement of acknowledgement is received and as such all invoices will be due within fourteen days of receipt of satisfaction notice approval.



VAT is payable by the purchaser in all cases at the rate in force at the date of delivery. Our VAT Number is: 884297276.


Force Majeure

No liability is accepted by the Seller for any direct or indirect loss arising from non-delivery or delay in delivery of any goods caused by an Act of God, Riot or Civil Commotion, War, Strike, Lockout, Fire, Flood, Drought, Act of Government, failure to obtain or shortages in raw materials or any other cause whatsoever beyond its control.


English Law

All quotations and contracts shall be governed by English law and the jurisdiction of the English Courts.

Save in respect of your statutory rights under the Sale of Goods Act 1977 (as amended) and the Unfair Contracts terms Act 1977 and save in respect our guarantee, we shall not be liable to you by reason of any implied warranty, condition or other term, or any duty at common law, or under these terms of our contract with you, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by our negligence) which arise out of or in connection with the supply of the goods or their use by you.


Our Standard Terms

Our standard terms for account credit facilities are payment of invoice within 30 days end of month, unless specified otherwise on the invoice. For accounts not paid by the due date, a 5% surcharge is added for each month or part thereof after the due date.


Website Usage

This Site is owned and operated by Document XL Limited. The material contained on this Web Site, including all design, text, graphics, selection and arrangement of content and all other information on this Site are copyright of Document XL Limited, its licensees, content providers or technology providers. All rights reserved.

Permission is granted to copy, print and distribute in hard copy sections of this Site for the purpose of browsing and without the prior written permission from a Director of Document XL may violate copyright, trademark and other applicable laws.

Document XL respects all relevant trademarks which are marked accordingly.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without our prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.



Registered in England and Wales. Company No. 05729461

Our Registered address is: C/O Cox Costello & Horne 4th & 5th Floor, 14-15 Lower Grosvenor Place, London, England, SW1W 0EX.

Copyright © 2019 Document XL | Registered in England & Wales

Powered by Evolution Software